Term and Conditions

Last Updated: November 15, 2023

Welcome to Clean Freak Shop (“we,” “our,” or “this website”). We are committed to providing high-quality floor cleaning equipment and accessories for commercial cleaning professionals. Before accessing and using our website floorbufferssale.com, please carefully read the following Terms and Conditions. By using our website or making a purchase, you agree to comply with these terms.

1. User Obligations and Responsibilities

1.1 Account Registration and Use

To complete a purchase, you may need to create an account. You agree to:

• Provide accurate, complete, and up-to-date information
• Keep your account and password confidential
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

1.2 Acceptable Use

You agree not to use our website in any illegal or prohibited way, including but not limited to:

• Infringing on others’ intellectual property rights
• Distributing malware or viruses
• Attempting unauthorized access to our systems
• Interfering with the normal operation of the website
• Engaging in any fraudulent activities

1.3 Age Restriction

You confirm that you have reached the legal age in your jurisdiction, or that you have reached the legal age and consent to these terms.

2. Product and Service Description

2.1 Product Description

We strive to ensure that all product descriptions on the website are accurate. However, we do not guarantee that product descriptions or other content are completely accurate, complete, reliable, up-to-date, or error-free. If the product you receive differs materially from the description, your sole remedy is to return it in accordance with our return policy.

2.2 Product Availability

All orders are subject to availability. If a product is out of stock, we will notify you as soon as possible and provide alternative options or cancel the order and issue a refund.

2.3 Product Usage

Our products are designed for commercial cleaning environments. You are responsible for ensuring that the products you select suit your specific needs and applications.

3. Order and Payment Terms

3.1 Order Processing

All orders will be processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3.2 Pricing and Payment

All prices are listed in USD and are subject to change without notice. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payments are processed by a secure third-party gateway. We do not store your full payment card details.

3.3 Shipping and Delivery

We offer the following shipping options:

• Standard Shipping: DHL or FedEx, delivered within 10–15 business days after shipment; shipping fee: $12.95
• Free Shipping: EMS, free for orders over $50, delivered within 15–25 business days after shipment

Delivery times are estimates and may vary based on destination and customs processing. We do not ship to certain Asian countries and remote regions.

3.4 Order Cancellation and Modification

Once order processing begins, orders cannot be canceled or modified. If you need to change your order, please contact us as soon as possible.

4. Return and Refund Policy

4.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your item.

4.2 Return Conditions

To qualify for a return or exchange, items must meet the following conditions:

• Items must be in original, unused condition
• All original packaging and materials must be intact
• Items must be in resellable condition
• Proof of purchase (order number) must be provided

4.3 Non-returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened or used:

• Automatic scrubber brushes (opened packaging)
• Automatic scrubber pad drivers (removed from original packaging)
• Automatic scrubber squeegee blades (unsealed items)
• Floor buffer brushes (used or opened)
• Any product showing signs of use, installation, or improper handling

4.4 Return Process

1. Submit a return request: Contact our support team at [email protected] within 15 days of receiving your order
2. Receive authorization: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number
3. Securely package the item: Pack the item in its original packaging with all included materials
4. Include documentation: Print the RMA authorization email and include it in your package
5. Ship to the provided address: Send your return to our warehouse address (provided with RMA authorization)
6. Inspection and processing: Once received, we will inspect the item and process your refund or exchange within 3–5 business days

4.5 Refund Timeline and Method

Once we receive and inspect your return:

• Refund processing: 3–5 business days after we receive the return
• Refund method: Refunded to your original payment method
• Bank processing: An additional 5–10 business days for the refund to appear in your account (varies by financial institution)
• Shipping costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

4.6 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos of the damaged or incorrect item
• We will arrange prepaid return shipping and expedite your replacement
• Business accounts receive priority handling in such cases

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of us or our content providers and is protected by U.S. and international copyright laws.

No content from this website may be used without our express written permission. The Clean Freak Shop name and logo are our trademarks. All other trademarks not owned by us belong to their respective owners.

6. Limitation of Liability

6.1 Indirect Damages

Under no circumstances shall we or our directors, officers, employees, affiliates, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, whether or not we have been advised of the possibility of such damages.

6.2 Total Liability

Our total cumulative liability shall not exceed the purchase amount giving rise to the claim.

6.3 Governing Law

These terms shall be governed by and interpreted in accordance with the laws of the State of Arkansas, USA, without regard to conflict-of-law principles.

6.4 Product Liability

You acknowledge and agree that you are fully responsible for choosing and using the products you purchase. We are not liable for any damage or injury caused by improper use, installation, or maintenance of our products.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit the site or make a purchase. By using our website, you consent to our handling of your data as described in the Privacy Policy.

8. Changes to the Policy

We reserve the right to modify these Terms and Conditions at any time. Any changes take effect immediately upon posting on the website. Your continued use of the website constitutes acceptance of these changes. We encourage you to review this page regularly for updates.

9. Contact Information

Thank you for choosing Clean Freak Shop for your commercial cleaning equipment needs. We are committed to providing high-quality products and services to professionals like you.