Our Commitment to Commercial Cleaning Professionals
At Clean Freak Shop, we understand that reliable equipment is essential for your commercial cleaning operations. Our shipping and returns policies are designed specifically for busy cleaning professionals who depend on efficient service and quality equipment.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 | Priority commercial needs |
| Free Shipping | EMS | 15-25 business days after shipment | FREE on orders over $50 | Budget-conscious projects |
Note: Delivery times are estimates and may vary based on destination and customs processing. We do not ship to certain Asian countries and remote regions.
Accepted Payment Methods
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your merchandise. This commercial-friendly timeframe accommodates your busy schedule while maintaining efficient operations.
Conditions for Returns & Exchanges
To be eligible for return or exchange, items must meet the following criteria:
- Items must be in original, unused condition
- All original packaging and materials must be intact
- Items must be in resalable condition
- Proof of purchase (order number) is required
⚠️ Non-Returnable Items
Due to hygiene and safety considerations, the following products cannot be returned or exchanged once opened or used:
- Auto Scrubber Brushes (opened packaging)
- Auto Scrubber Pad Drivers (removed from original packaging)
- Auto Scrubber Squeegee Blades (unsealed items)
- Floor Buffer Brushes (used or opened)
- Any products showing signs of use, installation, or damage due to improper handling
Return Process – Step by Step
- Submit Return Request: Contact our support team at [email protected] within 15 days of receiving your order
- Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if approved
- Package Items Securely: Pack the items in their original packaging with all included materials
- Include Documentation: Print and include the RMA authorization email in your package
- Ship to Address: Send your return to our warehouse address (provided with your RMA authorization)
- Inspection & Processing: We inspect returned items upon receipt and process your refund or exchange within 3-5 business days
Refund Timeline & Method
Once we receive and inspect your return:
- Refund Processing: 3-5 business days after we receive your return
- Refund Method: Refunds are issued to your original payment method
- Bank Processing Time: Additional 5-10 business days for the refund to appear in your account (varies by financial institution)
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error
Exchange Process
For exchanges of eligible items:
- Follow the same return process outlined above
- Clearly indicate the desired replacement item in your return request
- We will ship the replacement item once we receive and process your return
- Expedited shipping options are available for commercial customers with urgent needs
Damaged or Incorrect Items
If you receive damaged goods or incorrect items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item or incorrect shipment
- We will arrange for prepaid return shipping and expedite your replacement
- Commercial accounts receive priority processing for such cases
Contact Our Support Team
For return-related questions or assistance:
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM CST
Response Time: Within 1 business day for commercial customers
Policy Note: This policy is designed specifically for our commercial cleaning professional customers. We reserve the right to refuse returns that don’t meet the conditions outlined above. All returns are subject to inspection upon receipt.