Our Commitment to Commercial Customers
At Clean Freak Shop, we understand that reliable equipment is essential for your commercial cleaning operations. We stand behind the quality of our professional floor care equipment and want to ensure your complete satisfaction with every purchase.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your merchandise. This policy is designed to accommodate the needs of busy commercial cleaning professionals while maintaining efficient business operations.
Conditions for Returns & Exchanges
To be eligible for return or exchange, items must meet the following criteria:
- Items must be in original, unused condition
- All original packaging and materials must be intact
- Items must be in resalable condition
- Proof of purchase (order number) is required
⚠️ Non-Returnable Items
Due to hygiene and safety considerations, the following products cannot be returned or exchanged once opened or used:
- Auto Scrubber Brushes (opened packaging)
- Auto Scrubber Pad Drivers (removed from original packaging)
- Auto Scrubber Squeegee Blades (unsealed items)
- Floor Buffer Brushes (used or opened)
- Any products showing signs of use, installation, or damage due to improper handling
Return Process – Step by Step
- Submit Return Request: Contact our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
- Package Items Securely: Pack the items in their original packaging with all included materials.
- Include Documentation: Print and include the RMA authorization email in your package.
- Ship to Address: Send your return to our warehouse address (provided with your RMA authorization).
- Inspection & Processing: We inspect returned items upon receipt and process your refund or exchange within 3-5 business days.
Refund Timeline & Method
Once we receive and inspect your return:
- Refund Processing: 3-5 business days after we receive your return
- Refund Method: Refunds are issued to your original payment method
- Bank Processing Time: Additional 5-10 business days for the refund to appear in your account (varies by financial institution)
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
Exchange Process
For exchanges of eligible items:
- Follow the same return process outlined above
- Clearly indicate the desired replacement item in your return request
- We will ship the replacement item once we receive and process your return
- Expedited shipping options are available for commercial customers with urgent needs
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Clean Freak Shop Support Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Name]
Item(s) to Return/Exchange:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Please specify reason – incorrect item, defective, etc.]
For Exchanges:
Desired Replacement Item: [Product Name and SKU if known]
Please provide instructions for returning the item(s) and any RMA number required.
Thank you,
[Your Name] [Your Business Name – Optional] [Phone Number for Contact]Damaged or Incorrect Items
If you receive damaged goods or incorrect items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item or incorrect shipment
- We will arrange for prepaid return shipping and expedite your replacement
- Commercial accounts receive priority processing for such cases
Contact Our Support Team
For return-related questions or assistance:
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM CST
Response Time: Within 1 business day for commercial customers
Note: This policy is designed specifically for our commercial cleaning professional customers. We reserve the right to refuse returns that don’t meet the conditions outlined above. All returns are subject to inspection upon receipt.